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The IUP Journal of Organizational Behavior

Jul'13
Focus

This issue deals with a variety of topics such as organizational justice, job mobility, Leader-Member Exchange (LMX), psychological climate, organizational effectiveness, work engagement, women self-help groups and organizational culture.

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Interactional Justice and Job Mobility Preparedness: Mediating Role of Leader-Member Exchange (LMX)
Psychological Climate and Organizational Effectiveness: Role of Work Engagement
Profiling of Organizational Culture Using OCTAPACE Framework
in Indian Insurance Industry
A Study on the Relationship Between Workgroup Process and Group Members’ Satisfaction with Reference to Women Self-Help Groups
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Interactional Justice and Job Mobility Preparedness: Mediating Role of Leader-Member Exchange (LMX)

--P B Srikanth and L Gurunathan

There is substantial evidence that fairness is an important dimension affecting employees’ action within the social milieu of the organization. Researchers have still not adequately examined the mechanism through which fairness perceptions impact the attitude and behavior of the employees (Masterson et al., 2000). Using organizational justice literature, the present study examines the role of fairness perceptions and job mobility preparedness of the employees with the mediating role of supervisor support. Data collected from 186 respondents working in a large manufacturing company based in India provided support to establish partially mediating role of supervisory support in predicting job mobility preparedness. The study emphasizes social exchange relationships at workplace to understand how relationship with supervisor and supervisor’s actions affect employee attitude and how those relationships drive employee workplace behavior. The data is analyzed using multiple regression and mediating effects measured using Sobel test. The results of the study could be used by practicing managers and organizations to determine what kind of employees engage in job mobility preparedness and under what circumstances will such behavior occur.

Article Price : Rs.50

Psychological Climate and Organizational Effectiveness: Role of Work Engagement

--Aakanksha Kataria, Pooja Garg and Renu Rastogi

This study contributes to our understanding of the mediating mechanism of work engagement through which psychological climate of an organization is linked with the organizational effectiveness. We developed and tested a mediation model associating between the latent constructs of organizational effectiveness. Our model evaluates the premise that employees’ favorable perceptions of the organizational settings are directed towards increased organizational effectiveness through an individual-level construct, work engagement. Overall, data from 300 employees in different service organizations in India support this model. Data analysis, performed using Structural Equation Modeling (SEM) approach, revealed that work engagement fully mediates the relationship between psychological climate and organizational effectiveness, suggesting that employees’ engagement with their work plays a significant role in shaping the effectiveness of their organization.

Article Price : Rs.50

Profiling of Organizational Culture Using OCTAPACE Framework in Indian Insurance Industry

--Ajay Solkhe

The present study has attempted to probe the dynamics of organizational culture in the Indian insurance industry by using OCTAPACE framework. The empirical studies in the past revealed that conducive OCTAPACE culture is a necessary precondition for influencing organizational effectiveness positively. To achieve the objectives, 73 responses were evaluated on a 4-point scale of an OCTAPACE profile questionnaire developed by Udai Pareek, specifically measures organizational ethos in 8 values of Openness, Confrontation, Trust, Authenticity, Proaction, Autonomy, Collaboration and Experimentation. The study was conducted covering three (one from public sector and two from private sector) insurance organizations. The results suggested that there are significant differences on account of various dimensions of OCTAPACE culture, and correlations between various organizational ethos and values are found to be significant. The study also helps in figuring out the weaker aspects of culture in terms of values and beliefs that prevail in the organization, which certainly helps the top management of the organization to develop and maintain an effective organizational culture in the longer run. It further aids in generating the desired organizational performance and building a sustained competitive advantage.

Article Price : Rs.50

A Study on the Relationship Between Workgroup Process and Group Members’ Satisfaction with Reference to Women Self-Help Groups

--Latha Govindarajan and V Padhmanabhan

The study examines the relationship between women Self-Help Group (SHGs) satisfaction and process dimensions of workgroup characteristics. Women SHGs are formed with a purpose of promoting women’s economic and social empowerment. Members are motivated to engage in any economic activity in groups like producing bakery products, home furnishing decorative items, packaged readymade food mixes, etc. These SHGs are selected through eight NGOs that are affiliated with women’s welfare program, a scheme under ‘Mahalir Thittam’, Women’s Welfare Project, Coimbatore District Collectorate, Tamil Nadu, India, using multistage sampling. 116 samples (after removing fours samples due to errors) were selected for the study using convenience sampling. The variables such as potency, social support, workload sharing and communication and cooperation within the SHG group are studied under the process dimension of workgroup characteristics. Workgroup satisfaction was measured through team effectiveness scale. Correlation method was used to determine the relationship between the workgroup process and satisfaction.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior